Frequently Asked Questions

A subcription begins with a minimum 12 year contract and then month to month beyond that. When on the month to month stage, you are able to cancel anytime. With the cancelation, you will not be able to keep the site.

If you decide to return after canceling, we'd be happy to have you back! We'll simply restart your service under a new contract and the current pricing. We are always here to help you get back online quickly.

Our service requires a 12-month commitment. If you cancel before this period, an early termination fee will apply. This fee is calculated as the total cost of the website minus the amount you have paid.
Our goal is to ensure you get the best possible experience and that we can maintain a long-term, productive relationship.

Invoices have a 7-day grace period. After that, a $25 late fee is applied.
For subscriptions with multiple overdue invoices, we may cancel the service. If the contract is cancelled for non-payment, the client is responsible for the full outstanding balance for the website.
We're always happy to discuss your situation and find a solution. However, if we cannot get a response after multiple attempts, we will have to proceed with cancelling the service and invoicing for the full amount.

We send email invoices through Square. These invoices have a link to a secure payment page. Subscriptions can be paid via debit or credit card. Lump Sum project payments are processed through an ACH bank transfer. Checks and money orders are not accepted at this time.

The $100 fee for additional pages is a one-time development charge. This covers the design and implementation of the additional page. Once created, the page will be included in your regular monthly hosting and maintenance fee at the regular montly rate.

Your satisfaction is important to us. If, after signing your contract and our initial design work, you are not completely satisfied and choose not to proceed, you will receive a full refund of your initial payment.
However, once active development on the project has begun, all payments become non-refundable. Any exception to this policy after development has commenced will be evaluated on a case-by-case basis.

Yes, subscriptions automatically continue after the 12-month commitment. The goal is a long-term partnership. Over time, your website will generate enough value to easily cover the monthly cost, making it a self-sustaining asset for your business.

No, we do not offer a buyout option for our monthly subscription plan. This model is designed as a long-term partnership to provide ongoing service, support, and improvements. Moving to a subscription model allows us to prioritize client success over constant new sales, ensuring we can dedicate more time and resources to your website.

Yes you can! We have a $50 a month subcription option for unlimited edits and support. This subcription would be a 12 year commitment and then month to month after that. Once terminated, another 12 month commitment would be required to restart the service.

After the initial 12-month period, you can make changes to your site at any time. We offer a $50 monthly subscription for unlimited edits and support, which allows you to request changes as needed. If you prefer, you can also pay a one-time fee for specific changes.

The core difference is in how you manage the cost. The lump-sum option requires a larger one-time investment but offers significant long-term savings. The subscription plan has a lower initial cost, spreading the investment into manageable monthly payments, which includes our ongoing service and support.
Your choice depends on your current cash flow and long-term goals.

We include on page SEO as part of our web design service. This covers basic keyword optimization, meta tags, and image alt text. For more advanced SEO services, contact us for more information.

Yes, you always own your domain!

Our subscription plan includes a 5-page responsive website, on page SEO setup, contact form integration, hosting, and maintenance.

The typical timeline is 2-4 weeks. The exact duration depends on how quickly clients provide requested content and images, as well as our team's current availability. A project can sometimes be completed in as little as two weeks.

No, the website remains our property. However, you will retain full ownership of your domain name and any other assets you provided.

Yes, you always own your domain. Even if we purchase it on your behalf, it will be fully transferred to you if you decide to cancel your service.

No. Every website we create is built with custom code. This commitment to quality without relying on page builders is what sets us apart and results in a superior online presence for our clients.

Custom code offers superior performance, enhanced security, and greater flexibility. Our sites are built to be lean and fast, without unnecessary plugins or constant updates that can create vulnerabilities. This results in a more reliable and efficient website for your business.

Simply send your edit requests to carlos@montereywebworks.com. Your email will be personally checked by me and completed as soon as possible.

The timeline varies based on the complexity of the project, but most standard business websites are completed within 2-4 weeks. This includes the initial consultation, design mockup, revision rounds, development, and final testing.

You own all content and imagery you provide. We retain the ownership of the design and code of the website unless it was purchased outright (lump-sum).

Our process is collaborative and transparent. It typically involves an initial strategy session, design mockups for your approval, development, rigorous testing, and finally, launch. We keep you informed at every stage.

We will work with you to ensure the design is perfect. The initial design is not locked in forever. If you would like a to add or change something submit a request at any time.

Absolutely. Every website we build is fully responsive, meaning it will look great and function perfectly on desktops, tablets, and mobile devices.

Yes, we ask that you provide any text and images for your site you may have. This ensures the content is authentic to your brand. If you need help, just contact us.

While DIY builders work for some, a custom website is a powerful business asset. We create a unique design tailored to your goals, optimize it for search engines and speed, and ensure it converts visitors into customers—all while saving you countless hours of frustration.

Your website is your 24/7 salesperson. A professional website builds credibility, generates leads, and serves as the central hub for all your marketing efforts, helping you reach new customers and grow your business.

Yes, basic on-page SEO is included in every project to help your site rank well. We also offer ongoing SEO strategy and management as an additional service to help you climb to the top of search results.